A better computer,
without starting over.

The price covers both your refurbished computer and a personally managed changeover. Peter plans the replacement with you, prepares it off site, then returns to handle the transfer, setup and personal handover. The package also includes old-drive erasure, warranty coordination, a scheduled telephone check-in and 30 days of settling-in assistance. The full inclusions are listed above.

If you cancel before the replacement computer is ordered or reserved and before preparation has begun, your deposit will be refunded in full. After that point, SureShift may deduct the reasonable cost of work already completed and any non-recoverable third-party costs, then refund the balance. Peter will explain how any deduction has been calculated.

A standard changeover covers one customer, one old computer, one SureShift-supplied replacement computer, up to 500GB of accessible information, existing email accounts, compatible applications, one existing printer, two planned home visits within approximately 25 km of North Ryde, personal planning, preparation, installation, personal handover, certified erasure, a scheduled check-in and 30 days of settling-in help. Peter confirms suitability before you pay the deposit.

SureShift normally supplies a Grade A refurbished business computer. It has been previously used, professionally refurbished and fully tested. Grade A devices are fully functional and in great cosmetic condition, although minor signs of previous use may be visible. Every computer includes a fresh, licensed Windows installation. Grade A laptops have at least 80% battery health at the time of grading.

Yes. Tell Peter where and how you use your computer and share your preference. He will explain the most suitable option and select one within the standard package. Existing suitable screen, keyboard and mouse equipment will normally be reused with a desktop or compact computer. SureShift currently specialises in Windows 11 computers. A webcam is normally built into a supplied laptop; a desktop webcam is not included unless agreed separately.

Peter aims to make the replacement feel as familiar as reasonably possible. Files, photos, email, bookmarks, address books, saved passwords and compatible applications are transferred where technically possible. Some older programs, settings, passwords or equipment may not work with Windows 11. Peter identifies important items beforehand and explains known differences.

Your old computer remains in your home. When a temporary transfer copy is needed, it is held on a VeraCrypt-encrypted SSD kept under Peter's control. The temporary copy may be retained for up to 30 days after handover so anything reasonably missed can be addressed, and is then securely erased. It is used only for the changeover and is not a permanent backup; you may ask Peter to erase it sooner. Peter may need you present for passwords or security confirmations, but SureShift does not record or retain your passwords.

Nothing is erased until you confirm the agreed information is available on the replacement. If you no longer want the old computer, Peter uses professional KillDisk erasure software, verifies the result and gives you a certificate of erasure before responsibly recycling it. You may keep the old computer if you prefer. An appropriate verified method is used for the type and condition of the drive.

Your supplied computer includes a 24-month return-to-base hardware warranty. Contact Peter first: SureShift collects the computer, coordinates the claim with the refurbisher and manages ordinary freight and return. The warranty does not cover batteries, software problems, accidental or physical damage, misuse, personal data or data recovery. Restoring information requires a suitable backup. Your rights under the Australian Consumer Law are not limited by the warranty.

Peter assesses whether your information remains accessible. Specialist recovery from a damaged or failed drive is outside the standard changeover, and any available options and additional cost are explained before you proceed.

The first visit is for personal planning and generally takes 60–90 minutes. Peter confirms the preparation and installation schedule with you. The second visit generally takes around four hours for transfer, installation, testing and personal guidance; timing depends on the agreed work and accessible data.

A larger transfer may require a higher-capacity replacement drive and additional preparation time. Peter assesses this and confirms the additional cost before you proceed.

A scheduled telephone check-in is included. For 30 days, Peter remains available to help with anything included in the original changeover. Assistance may be provided by telephone, remote support or a return visit depending on what is needed. New devices, unrelated faults and services outside the agreed changeover are handled separately.

SureShift Complete is $3,300 including GST. A 20% deposit of $660 begins selection and preparation, with the remaining $2,640 payable after your personal home handover, before Peter leaves.

The package includes two planned home visits, a written Personal Changeover Plan, off-site preparation, personal reference notes and a scheduled telephone check-in, alongside the other inclusions listed above.

Peter confirms your price, scope and payment arrangements in writing before you proceed. Your booking is covered by the Terms and your accepted written service confirmation.

SureShift and Resolu are registered business names operated by Peter Baker under the same ABN. Peter personally provides your SureShift changeover, while invoices, receipts and payments are administered through Resolu.